Privacy policy

Last updated: September 14, 2026

At Norva, we respect your privacy and are committed to protecting your personal information. This policy explains what data we collect, why we collect it, and how we look after it.

1. Who We Are

norvahome.store is operated by Norva, based in Longford, Ireland. We are the data controller responsible for your personal information when you use our site or place an order with us.

Registered address: Unit 1A Heatherview Business Park, Athlone Road, Longford, Co Longford N39KD82, Ireland

Contact email: support@norvahome.store

2. Information We Collect

We collect the following types of information:

Information you give us directly, such as your name, email address, shipping and billing address, phone number, and payment details, when you place an order, create an account, or contact us.

Information collected automatically, such as your IP address, browser type, device information, and browsing behaviour on our site, gathered through cookies and similar technologies. Details on this are covered in our separate Cookie Policy.

Information from third parties, such as payment confirmation from our payment processor, or delivery updates from our shipping and logistics partners.

3. How We Use Your Information

We use your information to:

Process and fulfil your orders, including arranging shipping from our supplier and fulfilment network to your delivery address Communicate with you about your order, including confirmations, shipping updates, and customer support Improve our website, products, and customer experience Send you marketing communications, where you have opted in, which you can unsubscribe from at any time Meet our legal and tax obligations

4. Legal Basis for Processing

Where the General Data Protection Regulation (GDPR) applies, we process your personal data on the following legal bases: performance of a contract when fulfilling your order, your consent where you have opted in to marketing, our legitimate interests in operating and improving our business, and compliance with legal obligations such as tax and accounting requirements.

5. Sharing Your Information

We share your information with trusted third parties only where necessary to run our business, including:

Manufacturers, suppliers, and fulfilment partners, including partners based outside the European Union, in order to prepare and ship your order to you Payment processors, to securely handle your payment Shipping and logistics providers, to deliver your order and provide tracking updates Analytics and marketing tools, to help us understand and improve how our site performs

We do not sell your personal information to third parties.

Because our supplier and fulfilment network includes partners located outside the European Economic Area, including in China, your order information may be transferred internationally for the purpose of preparing and shipping your order. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place.

6. Data Retention

We keep your personal information for as long as necessary to fulfil the purposes described in this policy, including to meet legal, accounting, or reporting requirements. Order records are typically retained for 6 years in line with applicable tax and accounting rules.

7. Your Rights

If you are located in the European Union, the United Kingdom, or certain other regions, you have rights over your personal data, including the right to access the information we hold about you, request correction of inaccurate data, request deletion of your data, object to or restrict certain processing, and request a copy of your data in a portable format.

To exercise any of these rights, please contact us at support@norvahome.store. If you are not satisfied with how we handle your data, you also have the right to lodge a complaint with the Irish Data Protection Commission or your local data protection authority.

8. Cookies

Our site uses cookies and similar technologies to improve your browsing experience and understand site performance. For full details, please see our separate Cookie Policy.

9. Data Security

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. While we take reasonable steps to keep your data secure, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.