Shipping policy

Last updated: October 5, 2026

We want getting your Norva order to your door to feel just as easy as ordering it. Here's everything you need to know about how and when your order will arrive.

Where We Ship

We ship to Ireland, the United Kingdom, the United States, Canada, Australia, and New Zealand.

Shipping Costs

Shipping is a flat rate, charged in your local currency:

Ireland: €4.95
United Kingdom: £4.45
United States: $5.95 USD
Canada: $8.25 CAD
Australia: $8.35 AUD
New Zealand: $9.95 NZD

Orders ship free above:

Ireland: €100
United Kingdom: £90
United States: $120 USD
Canada: $165 CAD
Australia: $165 AUD
New Zealand: $200 NZD

These are fixed rates for each destination, not currency conversions — the amount shown at checkout is the amount you pay.

How Our Shipping Works

Norva works with a trusted network of manufacturers and fulfilment partners to bring you a wide and constantly evolving range of home décor and lighting.

Because of this, most orders are shipped directly from our supplier network to you, rather than from a single local warehouse. This allows us to offer a broader range of products at better prices, though it does mean delivery times are longer than typical same-country retail.

Estimated Delivery Times

Delivery typically takes 10 to 21 business days from the date your order is dispatched, across all of our shipping destinations, including Ireland, the United Kingdom, the United States, Canada, Australia, and New Zealand.

Some destinations, remote areas, or individual items may take a little longer depending on customs processing and the supplier location for that specific product. These are estimates, not guarantees.

Orders are typically processed and dispatched within 1 to 3 business days of purchase. During busy periods, such as sales events or holidays, processing times may take a little longer.

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email with tracking information so you can follow your package on its way to you.

If you have any trouble accessing your tracking details, our support team is happy to help.

Customs, Duties, and Taxes

Depending on your country and the value of your order, you may be responsible for customs duties, import taxes, or other fees charged by your local customs authority upon arrival.

These charges are outside our control and are not included in your order total at checkout. We recommend checking with your local customs office if you would like more information before ordering.

Multiple Items in One Order

Because we work with a network of different suppliers, items in the same order may occasionally ship separately and arrive at different times.

If this happens, you will receive tracking information for each shipment individually.

Delayed or Missing Orders

If your order is taking longer than the estimated delivery window, or you believe it may be lost, please contact us at support@norvahome.store with your order number.

We will look into it with our shipping partners and do everything we can to make it right.