Payment Policy
Last updated: 21 September 2026
This policy explains how payments work when you order from Norva (norvahome.store).
Accepted payment methods
We accept major credit and debit cards, e.g. Visa, Mastercard, American Express, as well as Shop Pay, Apple Pay, and Google Pay. Available options may vary depending on your location and device, and the full list is always shown at checkout.
Currency
Prices are displayed and charged in the currency shown at checkout. If your card is issued in a different currency, your bank may apply its own conversion rate and a foreign transaction fee. Those charges come from your bank, not from us.
When you're charged
Your payment is authorised when you place your order and captured when the order is confirmed. If a payment fails or is declined, the order won't be processed and no goods will be reserved. You may need to contact your bank or try another method.
Payment security
Payments are processed through Shopify's secure checkout over an encrypted connection and handled by PCI DSS compliant payment providers. We never see or store your full card details.
Taxes and duties
Applicable taxes are shown at checkout before you pay. For international orders, any import duties or customs charges are determined by the destination country and are the responsibility of the recipient unless stated otherwise at checkout.
Order verification
We may cancel or delay an order if a payment is flagged for review, the billing details don't match, or we can't verify the payment. If that happens, we'll contact you and refund any amount taken.
Refunds
Approved refunds are issued to the original payment method. Processing time depends on your bank and typically takes 5 to 10 business days after we issue the refund. See our Return Policy for how to request one.
Questions
Contact us at support@norvahome.store